Shipping Policy

Thank you for shopping with Rhea & Co.

We’re committed to getting your order to you as quickly and safely as possible. All orders are shipped from Newcastle, NSW using Australia Post, with tracking provided.

At this time, we ship within Australia only.

Shipping Rates

We offer the following shipping options Australia-wide:

  • Standard Shipping: $9.95

  • Express Shipping: $19.95

  • Free Standard Shipping: on orders over $129 AUD

Free shipping thresholds are calculated on the final order value after any discounts or promotional codes have been applied.

Free shipping does not apply to gift cards or digital downloads. 

Order Processing

Orders are typically packed and dispatched within 1–3 business days.

Orders placed on weekends or public holidays will be processed from the next business day.

During product launches, promotional periods or public holidays, dispatch times may be slightly longer. If this occurs, we’ll always do our best to keep you updated.

Delivery Timeframes

Once your order has been dispatched, delivery times are determined by Australia Post and may vary depending on your location.

As a general guide:

  • Standard Post: approximately 2–6 business days

  • Express Post: approximately 1–3 business days, where available

Regional and remote areas may experience longer delivery times.

You’ll receive a shipping confirmation email with your tracking details as soon as your order has been dispatched.

Tracking Your Order

Once your order is on its way, you’ll receive an email containing your Australia Post tracking number so you can follow your parcel’s journey.

If you haven’t received your shipping confirmation within three business days of placing your order, please contact us at hello@rheaandco.com.au and we’ll be happy to assist.

Delivery Information

Please check that your shipping address is correct before completing your purchase.

Rhea & Co cannot accept responsibility for delays or additional shipping costs caused by incorrect or incomplete delivery details entered at checkout.

If you notice an error in your order details, please contact us as soon as possible. If your order has not yet been dispatched, we’ll do our best to update the address for you.

Lost or Delayed Parcels

Once your parcel has been handed to Australia Post, delivery is managed through their network.

If your parcel appears delayed or has not arrived within the expected delivery timeframe, please contact us at hello@rheaandco.com.au. We’ll be happy to help investigate the shipment with Australia Post.

Questions?

If you have any questions about shipping or your order, we’d love to help.

Email us at hello@rheaandco.com.au