Return/Refund Policy

We want you to love your Rhea & Co sleepwear.

If your purchase isn't quite right, we're here to help. We understand that shopping online can sometimes be difficult, particularly when trying a new brand for the first time.

Please read the information below before lodging your return.

Full-Priced Items

We gladly accept returns on full-priced items within 30 days of your order being delivered.

Eligible full-priced items may be returned for:

  • A refund to your original payment method

  • An exchange (subject to stock availability)

  • Store credit (provided in a digital gift card format)

Refunds are processed once your return has been received, inspected and approved.

Original shipping charges are non-refundable.

Returns/Refunds do not apply to gift cards or digital download purchases.

Sale & Promotional Items

Items purchased during a sitewide promotional event or using a discount code are eligible for exchange or store credit only.

Refunds are not available on promotional purchases unless required under Australian Consumer Law.

Items marked as Final Sale or Clearance cannot be returned for change of mind, exchange or store credit.

This policy allows us to keep our pricing fair while continuing to offer quality products and exceptional service.

Return Shipping

Customers are responsible for the cost of returning items to Rhea & Co.

If you choose to exchange your item, we'll send your replacement to you at no additional shipping cost within Australia.

For your peace of mind, we recommend using a tracked postal service, as Rhea & Co cannot accept responsibility for items lost in transit.

Conditions of Return

To be eligible for a return, your item must:

  • Be returned within 30 days of delivery.

  • Be unworn and unwashed.

  • Have all original tags attached.

  • Be in its original condition and suitable for resale.

For hygiene and quality reasons, returns cannot be accepted if the item shows signs of wear, including:

  • Perfume, deodorant or other fragrances

  • Makeup or fake tan marks

  • Pet hair

  • Smoke or other odours

  • Washing detergent or fabric softener scent

  • Stains, marks or damage

We reserve the right to decline returns that do not meet these conditions.

Exchanges

If you'd like to exchange your item for a different size or colour, please contact us before sending your return so we can confirm availability.

If your requested item is unavailable, you may choose to receive a refund (where eligible) or store credit instead.

Faulty Items

We take great care to ensure every garment meets our quality standards before it leaves us.

If you believe you've received a faulty item, please contact us as soon as possible with your order number, a description of the issue and clear photographs.

Where an item is confirmed to be faulty, we'll arrange an appropriate remedy in accordance with your rights under Australian Consumer Law. Depending on the circumstances, this may include a repair, replacement or refund.

How to Lodge a Return

To request a return, simply email us at hello@rheaandco.com.au with:

  • Your order number

  • The item(s) you'd like to return

  • Whether you'd prefer a refund, exchange or store credit (where applicable)

  • The reason for your return

We'll provide you with return instructions and let you know the next steps.

Please do not send items back before contacting us, as this may delay the processing of your return.

Questions?

If you have any questions about our Returns & Refunds Policy, we'd love to help.

Email us anytime at hello@rheaandco.com.au.